We aim to make every guests’ stay comfortable & enjoyable and are happy to assist with any specific requirements. For information on getting here, dining, choosing a room to suit your needs and arranging any special assistance, please download our Accessible Guidelines. We are proud to promote our new website which scores 100% on W3 Access Guidelines. Click here to view our venues Accessibility Guide
Under the Hotel Proprietors Act 1956, a hotel proprietor may in certain circumstances be liable to make good any loss of or damage to a guest’s property even though it was not due fault of the proprietor or staff of the hotel. This liability however:-
Reservation A guarantee of payment is required for every hotel reservation taken. This can be a credit or debit card, confirmation of payment by company email (with payment details) or booking made to a company account. Credit or debit card details are used to guarantee the reservation in order that payment be taken in the event of a non-arrival or cancellation after 4pm on the day of arrival. If credit or debit card details cannot be provided on booking, the reservation will not be made.
It is a legal requirement for all guests to complete a registration card on check in, with full name (both names if 2 guests in room), address, phone number and signature. This information is stored in accordance with the Data Protection Act (1998). On check in, a credit card pre authorisation will be requested from all guests. This is a hold on the funds and is not a payment and allows the guest to charge food & drink and sundry items to their account. Full payment will be taken on check out. If a credit card is not provided then payment for the accommodation will be taken on check in via the following methods: If the guest wishes to use a debit card, then payment will be taken for the total accommodation and will also allow the guest to charge food & drink and sundry items to their account. If the guest wishes to pay cash on arrival, a photocopy of a valid photo ID will be requested. If the guest cannot provide a valid photo ID they will be refused accommodation. Cash paying guests will not be able to charge any items to their room. Cash payments without credit card pre authorisation will not be accepted for executive or deluxe room reservations. For walk in guests after 11pm without a prior reservation, payment by credit or debit card will be taken on check in. Cash payments for walk in guests will not be accepted after 11pm. Cheques are not accepted.
Any contribution left as a service charge or tip at the Waterfront Hotel and Venue & Prego Restaurant is distributed to staff members; no deductions are taken by the company. A service charge / tip is a reward for the whole team, all of whom help to create your great experience.
As a company policy an Optional Service charge of 10% is added to bookings of 6 or more. It is at the customers’ discretion to make a contribution.
To confirm a restaurant reservation of 8 or more guests on Saturday nights between 5pm - 10pm, card details will be taken in person or online through our online booking system at the time of booking. Any amendments to the number of the guests in the party must be confirmed 24 hours in advance otherwise a £5pp charge (Per no show) will be made to the card details used to secure the booking.
To confirm a restaurant reservation of 4 or more guests on Mother’s Day card details will be taken in person or online through STRIPE at the time of booking. Any amendments to the number of the guests in the party must be confirmed 24 hours in advance otherwise a £5pp charge (Per no show) will be made to the card details used to secure the booking.
Please note throughout the Christmas period (30th November - 31st December 2018) Card details are required to confirm bookings of 6 or more customers at all times. The No-show charge throughout the Christmas period is £10pp
How does it work?
Any guest who has stayed with us five nights or more qualifies for our Premio Reward Card. This card is for the guest to keep and use each time they stay. You may choose from a complimentary room upgrade (subject to availability) or £5 discount when dining in the restaurant. Please show your Premio card on check in or when dining in Prego restaurant. Rewards are only redeemable on check-in, not at the time of booking.
Terms & Conditions: • The card is for the individual guest. Rewards are available for the card holder only. • The card entitles the card holder to the reward; only one reward option may be redeemed per night during the stay. • Rewards cannot be transferred to other reservations booked by the card holder. • If booked via a company, the company can make the booking on the guest’s behalf but the card is to be used by the guest. • Bookings can be made by any method, direct with the hotel, online or through a booking agent. • Upgrades are allocated on check-in, they cannot be pre-booked. If you have already booked a deluxe, please choose the other reward option. Sorry but there is no option to pay a reduced rate. • Offers are subject to change. • Rewards can be used in conjunction with The Early Bird and TDH Menu.